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Continuing Curbside Service
May 19, 2020
To our Claws N Paws Family:
In an ongoing effort to keep both our four-footed patients and their two-footed parents healthy, Claws N Paws Animal Hospital continues to offer services via Curbside Service only. Please give us a call at 410-579-2918 or 410-579-2349 when you arrive for your appointment.
We sincerely appreciate your grace and consideration throughout this pandemic. Know that our goal is to keep everyone – you, your pets, and our staff – compliant with social distancing guidelines and remain well.
Here are a other few key details:
- We are unable to accommodate walk-ins at this time. Please call us at 410-579-2918 or 410-579-2349 to schedule your appointment.
- If you are seeking medication refills, we asked for up to 48 hours for approval and processing.
- Medical note requests will require 72 hours to process.
- Drop-off appointments are available and encouraged to ensure you don’t have to wait in the car for extended periods.
- To ensure the continued well-being of our staff, our office doors will remain locked as we offer curbside service. Additionally, the restroom is reserved for staff only.
- Please remain in your car and reachable by cell phone throughout the examination so our veterinarians can speak with you regarding their findings and we can return your pet promptly.
- Pet Parents will only be allowed into the building to accompany their pets for euthanasia appointments. Please show consideration for them during this time of grief. Please observe a limit of two people per appointment and our mask-required protocol.
- We will process credit card and/or payments via the phone, only after receiving your consent for treatment. We can’t accept checks at this time.
- Remember to keep your car properly heated or cooled so that your pet’s body temperature is accurate.
- As we continue to provide services with curbside service, it’s necessary that our team members still have face-to-face interactions with clients as they retrieve and return pets from cars. Please remember to help them and yourselves stay healthy by wearing a mask during these encounters.
- Please have your sweet pet properly restrained – cats in carriers and dogs on leash. We want to ensure their safety as they are being transported to and from the clinic.
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